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SET SQL_MODE="NO_AUTO_VALUE_ON_ZERO";

###CREATE TABLE IF NOT EXISTS `<!--prefix-->config` (
  `key` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `value` text COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`key`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE `<!--prefix-->images` (
`id` INT UNSIGNED NOT NULL DEFAULT '0',
`button_type` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
`image_type` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
`online` TINYINT( 1 ) UNSIGNED NOT NULL DEFAULT '0',
`data` LONGTEXT CHARACTER SET utf8 COLLATE utf8_bin NOT NULL,
PRIMARY KEY (`id`,`button_type`,`image_type`,`online`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE `<!--prefix-->roles` (
`id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
`name` varchar(64) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
`description` TEXT CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
`permissions` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->administration_log` (
  `id` varchar(32) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `type` varchar(32) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `value` text CHARACTER SET utf8 COLLATE utf8_bin NOT NULL,
  `trace` text CHARACTER SET utf8 COLLATE utf8_bin NOT NULL,
  `time` int(10) unsigned NOT NULL DEFAULT '0',
  `user` varchar(64) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `ip` varchar(64) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  KEY `time` (`time`),
  KEY `ip` (`ip`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->chat_archive` (
  `time` int(11) unsigned NOT NULL DEFAULT '0',
  `endtime` int(11) unsigned NOT NULL DEFAULT '0',
  `closed` int(11) unsigned NOT NULL DEFAULT '0',
  `chat_id` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `external_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `fullname` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `internal_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `area_code` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `html` longtext COLLATE utf8_bin NOT NULL,
  `plaintext` longtext COLLATE utf8_bin NOT NULL,
  `transcript_text` longtext COLLATE utf8_bin NOT NULL,
  `transcript_html` longtext COLLATE utf8_bin NOT NULL,
  `email` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `company` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `phone` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `call_me_back` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `iso_language` varchar(8) COLLATE utf8_bin NOT NULL DEFAULT '',
  `iso_country` varchar(5) COLLATE utf8_bin NOT NULL DEFAULT '',
  `host` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ip` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `gzip` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `transcript_sent` tinyint(1) unsigned NOT NULL DEFAULT '1',
  `transcript_receiver` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `question` text COLLATE utf8_bin NOT NULL,
  `customs` text COLLATE utf8_bin NOT NULL,
  `subject` text COLLATE utf8_bin NOT NULL,
  `ticket_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `wait` int(11) unsigned NOT NULL DEFAULT '0',
  `duration` int(11) unsigned NOT NULL DEFAULT '0',
  `accepted` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `ended` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `chat_type` tinyint(1) unsigned NOT NULL DEFAULT '1',
  `ref_url` varchar(2048) COLLATE utf8_bin NOT NULL DEFAULT '',
  `tags` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY `chat_id` (`chat_id`),
  KEY `closed` (`closed`),
  KEY `chat_type` (`chat_type`),
  KEY `endtime` (`endtime`),
  KEY `duration` (`duration`),
  KEY `transcript_sent` (`transcript_sent`),
  KEY `tags` (`tags`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->groups` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `name` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `owner` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `dynamic` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `description` text COLLATE utf8_bin NOT NULL,
  `external` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `internal` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `email` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `standard` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `opening_hours` text COLLATE utf8_bin NOT NULL,
  `functions` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `chat_inputs_hidden` text COLLATE utf8_bin NOT NULL,
  `ticket_inputs_hidden` text COLLATE utf8_bin NOT NULL,
  `chat_inputs_required` text COLLATE utf8_bin NOT NULL,
  `ticket_inputs_required` text COLLATE utf8_bin NOT NULL,
  `chat_inputs_masked` text COLLATE utf8_bin NOT NULL,
  `ticket_inputs_masked` text COLLATE utf8_bin NOT NULL,
  `chat_inputs_cap` text COLLATE utf8_bin NOT NULL,
  `ticket_inputs_cap` text COLLATE utf8_bin NOT NULL,
  `max_chats` int(10) NOT NULL DEFAULT '0',
  `visitor_filters` text COLLATE utf8_bin NOT NULL,
  `ticket_sender_name` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ticket_email_out` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ticket_email_in` text COLLATE utf8_bin NOT NULL,
  `ticket_handle_unknown` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `chat_email_out` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ticket_assignment` text COLLATE utf8_bin NOT NULL,
  `priorities` text COLLATE utf8_bin NOT NULL,
  `priority_sleep` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `position` smallint(5) unsigned NOT NULL DEFAULT '0',
  `ticket_notifier` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `position` (`position`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->group_members` (
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `persistent` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`user_id`,`group_id`),
  KEY `group_id` (`group_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->chat_forwards` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `initiator_operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `sender_operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `target_operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `target_group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `visitor_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `browser_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `chat_id` int(11) unsigned NOT NULL DEFAULT '0',
  `info_text` mediumtext COLLATE utf8_bin NOT NULL,
  `processed` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `received` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `invite` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `auto` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `closed` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `created` (`created`),
  KEY `received` (`received`),
  KEY `chat_id` (`chat_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->chat_posts` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `chat_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time` int(11) unsigned NOT NULL DEFAULT '0',
  `micro` int(11) unsigned NOT NULL DEFAULT '0',
  `updated` int(11) unsigned NOT NULL DEFAULT '0',
  `sender` varchar(65) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver` varchar(65) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_group` varchar(65) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_original` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `text` mediumtext COLLATE utf8mb4_unicode_ci NOT NULL,
  `translation` mediumtext COLLATE utf8mb4_unicode_ci NOT NULL,
  `translation_iso` varchar(10) COLLATE utf8_bin NOT NULL DEFAULT '',
  `received` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `noticed` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `persistent` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `repost` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `sender_name` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `browser_id` varchar(16) COLLATE utf8_bin NOT NULL DEFAULT '',
  `api_obj` text COLLATE utf8_bin NOT NULL,
  `whisper` tinyint(1) unsigned NOT NULL DEFAULT '0',
  KEY `updated` (`updated`),
  KEY `noticed` (`noticed`),
  PRIMARY KEY (`id`,`receiver`,`micro`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->chat_requests` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `sender_system_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `sender_group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_browser_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `event_action_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `text` mediumtext COLLATE utf8_bin NOT NULL,
  `displayed` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `accepted` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `declined` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `closed` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `canceled` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `type` tinyint(1) unsigned NOT NULL DEFAULT '2',
  PRIMARY KEY (`id`),
  KEY `receiver_browser_id` (`receiver_browser_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->events` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `name` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `creator` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `edited` int(10) unsigned NOT NULL DEFAULT '0',
  `editor` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `pages_visited` int(10) unsigned NOT NULL DEFAULT '0',
  `time_on_site` int(10) unsigned NOT NULL DEFAULT '0',
  `max_trigger_amount` int(10) unsigned NOT NULL DEFAULT '0',
  `trigger_again_after` int(10) unsigned NOT NULL DEFAULT '0',
  `trigger_again_page` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `not_declined` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `not_accepted` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `not_in_chat` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `is_in_chat` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `chat_ends` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `priority` int(10) unsigned NOT NULL DEFAULT '0',
  `is_active` tinyint(1) unsigned NOT NULL DEFAULT '1',
  `search_phrase` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `save_cookie` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `exclude_mobile` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `exclude_countries` varchar(128) COLLATE utf8_bin NOT NULL DEFAULT '',
  `include_countries` varchar(128) COLLATE utf8_bin NOT NULL DEFAULT '',
  `data_conditions` TEXT CHARACTER SET utf8 COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->event_actions` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `eid` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `type` tinyint(2) unsigned NOT NULL DEFAULT '0',
  `value` mediumtext COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`),
  KEY `eid` (`eid`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->event_action_internals` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `trigger_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  KEY `created` (`created`),
  KEY `receiver_user_id` (`receiver_user_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->event_action_receivers` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `action_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  KEY `action_id` (`action_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->event_action_senders` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `pid` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `priority` tinyint(2) unsigned NOT NULL DEFAULT '1',
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->event_funnels` (
  `eid` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `uid` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ind` smallint(5) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`eid`,`uid`),
  KEY `uid` (`uid`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->event_goals` (
  `event_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `goal_id` int(10) unsigned NOT NULL DEFAULT '0',
  UNIQUE KEY `prim` (`event_id`,`goal_id`),
  KEY `goal_id` (`goal_id`),
  KEY `event_id` (`event_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->event_triggers` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_browser_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `action_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `event_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time` int(10) unsigned NOT NULL DEFAULT '0',
  `triggered` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `receiver_user_id` (`receiver_user_id`),
  KEY `action_id` (`action_id`),
  KEY `event_id` (`event_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->event_urls` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `eid` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `url` varchar(2048) COLLATE utf8_bin NOT NULL DEFAULT '',
  `referrer` varchar(2048) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time_on_site` int(10) unsigned NOT NULL DEFAULT '0',
  `blacklist` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `eid` (`eid`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->filters` (
  `creator` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `editor` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `edited` int(10) unsigned NOT NULL DEFAULT '0',
  `ip` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `expiredate` int(10) NOT NULL DEFAULT '0',
  `visitor_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `reason` text COLLATE utf8_bin NOT NULL,
  `name` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `active` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `exertion` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `languages` text COLLATE utf8_bin NOT NULL,
  `countries` text COLLATE utf8_bin NOT NULL,
  `allow_chats` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `allow_tickets` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `allow_tracking` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `email` varchar(128) COLLATE utf8_bin NOT NULL DEFAULT '',
  `subject` varchar(128) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->goals` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `title` varchar(255) COLLATE utf8_bin NOT NULL,
  `description` text COLLATE utf8_bin NOT NULL,
  `conversion` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `ind` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  UNIQUE KEY `title` (`title`),
  KEY `ind` (`ind`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->info` (
  `version` varchar(15) COLLATE utf8_bin NOT NULL,
  `chat_id` int(11) unsigned NOT NULL DEFAULT '11700',
  `ticket_id` int(11) unsigned NOT NULL DEFAULT '11700',
  `gtspan` int(11) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`version`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->operators` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `system_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `client_system_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `token` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `firstname` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `lastname` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `description` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `email` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `permissions` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `webspace` int(10) unsigned NOT NULL DEFAULT '0',
  `first_active` int(10) unsigned NOT NULL DEFAULT '0',
  `last_active` int(10) unsigned NOT NULL DEFAULT '0',
  `updated` int(10) unsigned NOT NULL DEFAULT '0',
  `password` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `password_change_request` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `status` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `level` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `ip` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `typing` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `last_chat_allocation` int(10) unsigned NOT NULL DEFAULT '0',
  `groups` text COLLATE utf8_bin NOT NULL,
  `groups_status` text COLLATE utf8_bin NOT NULL,
  `groups_hidden` text COLLATE utf8_bin NOT NULL,
  `reposts` text COLLATE utf8_bin NOT NULL,
  `languages` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `auto_accept_chats` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `login_ip_range` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `websites_users` text COLLATE utf8_bin NOT NULL,
  `websites_config` text COLLATE utf8_bin NOT NULL,
  `sign_off` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `bot` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `wm` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `wmohca` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `lweb` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `lapp` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `mobile_os` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `mobile_device_id` varchar(4096) COLLATE utf8_bin NOT NULL DEFAULT '',
  `mobile_background` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `mobile_ex` text COLLATE utf8_bin NOT NULL,
  `max_chats` tinyint(1) NOT NULL DEFAULT '0',
  `ldap` tinyint(1) NOT NULL DEFAULT '0',
  `color` varchar(7) COLLATE utf8_bin NOT NULL DEFAULT '#bebebe',
  `image` mediumtext COLLATE utf8_bin NOT NULL,
  `api_url` varchar(128) COLLATE utf8_bin NOT NULL DEFAULT '',
  `welcome_message` varchar(1024) COLLATE utf8_bin NOT NULL DEFAULT '',
  `status_info` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `skills` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `location` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `roles` text COLLATE utf8mb4_unicode_ci NOT NULL,
  KEY `updated` (`updated`),
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->operator_logins` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ip` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time` int(11) unsigned NOT NULL DEFAULT '0',
  `password` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  KEY `time` (`time`),
  PRIMARY KEY (`user_id`,`password`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->operator_status` (
  `time` int(11) unsigned NOT NULL,
  `confirmed` int(11) unsigned NOT NULL,
  `internal_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `status` tinyint(1) unsigned NOT NULL,
  PRIMARY KEY (`time`,`internal_id`,`status`),
  KEY `time` (`time`),
  KEY `internal_id` (`internal_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->predefined` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL,
  `internal_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `lang_iso` varchar(5) COLLATE utf8_bin NOT NULL,
  `invitation_manual` mediumtext COLLATE utf8_bin NOT NULL,
  `invitation_auto` mediumtext COLLATE utf8_bin NOT NULL,
  `welcome` mediumtext COLLATE utf8_bin NOT NULL,
  `chat_info_offline` mediumtext COLLATE utf8_bin NOT NULL,
  `website_push_manual` mediumtext COLLATE utf8_bin NOT NULL,
  `website_push_auto` mediumtext COLLATE utf8_bin NOT NULL,
  `chat_info` mediumtext COLLATE utf8_bin NOT NULL,
  `call_me_back_info` mediumtext COLLATE utf8_bin NOT NULL,
  `ticket_info` mediumtext COLLATE utf8_bin NOT NULL,
  `browser_ident` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `is_default` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `auto_welcome` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `editable` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `email_chat_transcript` mediumtext COLLATE utf8_bin NOT NULL,
  `email_ticket_responder` mediumtext COLLATE utf8_bin NOT NULL,
  `email_ticket_reply` mediumtext COLLATE utf8_bin NOT NULL,
  `subject_chat_transcript` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `subject_ticket_responder` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `subject_ticket_reply` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `email_chat_transcript_html` text COLLATE utf8_bin NOT NULL,
  `email_ticket_responder_html` text COLLATE utf8_bin NOT NULL,
  `email_ticket_reply_html` text COLLATE utf8_bin NOT NULL,
  `tos_chat` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `tos_ticket` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `tos_callback` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `auto_close_operator` text COLLATE utf8_bin NOT NULL,
  `auto_close_customer` text COLLATE utf8_bin NOT NULL,
  `ticket_invite_auto` TEXT CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `alloc` (`group_id`,`lang_iso`,`internal_id`),
  KEY `internal_id` (`internal_id`),
  KEY `group_id` (`group_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->resources` (
  `id` varchar(190) COLLATE utf8_bin NOT NULL,
  `owner` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `owner_group` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `editor` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `value` longtext COLLATE utf8_bin NOT NULL,
  `edited` int(11) unsigned NOT NULL,
  `title` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `created` int(11) unsigned NOT NULL,
  `type` tinyint(1) unsigned NOT NULL,
  `discarded` tinyint(1) unsigned NOT NULL,
  `parentid` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `size` bigint(20) unsigned NOT NULL,
  `tags` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `languages` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `kb_public` tinyint(1) UNSIGNED NOT NULL DEFAULT '0',
  `kb_bot` tinyint(1) UNSIGNED NOT NULL DEFAULT '0',
  `kb_ft_search` tinyint(1) UNSIGNED NOT NULL DEFAULT '0',
  `shortcut_word` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `order_key` int(11) NOT NULL DEFAULT '0',
  `in_widget` tinyint(1) UNSIGNED NOT NULL DEFAULT '1',
  `chat_id` int(11) NOT NULL DEFAULT '0',
  `related` text COLLATE utf8_bin NOT NULL,
  UNIQUE KEY `id` (`id`),
  KEY `edited` (`edited`),
  KEY `parentid` (`parentid`),
  KEY `languages` (`languages`),
  KEY `kb_public` (`kb_public`),
  KEY `kb_bot` (`kb_bot`),
  KEY `order_key` (`order_key`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->auto_replies` (
  `id` varchar(32) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `resource_id` varchar(32) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `owner_id` varchar(32) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `tags` varchar(255) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `search_type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `answer` text CHARACTER SET utf8 COLLATE utf8_bin NOT NULL,
  `new_window` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `language` varchar(7) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `send` tinyint(1) unsigned NOT NULL DEFAULT '1',
  `waiting` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `inactivity_internal` int(11) NOT NULL DEFAULT '-1',
  `inactivity_external` int(11) NOT NULL DEFAULT '-1',
  `inactivity_close` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `title` varchar(128) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  KEY `tags` (`tags`),
  KEY `search_type` (`search_type`),
  KEY `owner_id` (`owner_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs` (
  `year` smallint(4) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `time` int(10) unsigned NOT NULL DEFAULT '0',
  `mtime` int(10) unsigned NOT NULL DEFAULT '0',
  `sessions` int(10) unsigned NOT NULL DEFAULT '0',
  `visitors_unique` int(10) unsigned NOT NULL DEFAULT '0',
  `conversions` int(10) unsigned NOT NULL DEFAULT '0',
  `aggregated` int(10) unsigned NOT NULL DEFAULT '0',
  `chats_forwards` int(10) unsigned NOT NULL DEFAULT '0',
  `chats_posts_internal` int(10) unsigned NOT NULL DEFAULT '0',
  `chats_posts_external` int(10) unsigned NOT NULL DEFAULT '0',
  `avg_time_site` double unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`),
  KEY `time` (`time`),
  KEY `aggregated` (`aggregated`),
  KEY `mtime` (`mtime`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_availabilities` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `hour` tinyint(2) unsigned NOT NULL DEFAULT '0',
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `status` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `seconds` int(4) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`user_id`,`hour`,`status`,`group_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_feedbacks` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  `ca` double unsigned NOT NULL DEFAULT '0',
  `cb` double unsigned NOT NULL DEFAULT '0',
  `cc` double unsigned NOT NULL DEFAULT '0',
  `cd` double unsigned NOT NULL DEFAULT '0',
  `ce` double unsigned NOT NULL DEFAULT '0',
  `cf` double unsigned NOT NULL DEFAULT '0',
  `cg` double unsigned NOT NULL DEFAULT '0',
  `ch` double unsigned NOT NULL DEFAULT '0',
  `ci` double unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`operator_id`,`group_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_browsers` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `browser` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`browser`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_knowledgebase` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `res_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `views` int(10) unsigned NOT NULL DEFAULT '0',
  `rate_amount` int(10) unsigned NOT NULL DEFAULT '0',
  `rate_positive` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`res_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_chats` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `hour` tinyint(2) unsigned NOT NULL DEFAULT '0',
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  `accepted` int(10) unsigned NOT NULL DEFAULT '0',
  `declined` int(10) unsigned NOT NULL DEFAULT '0',
  `avg_duration` double unsigned NOT NULL DEFAULT '0',
  `avg_waiting_time` double unsigned NOT NULL DEFAULT '0',
  `avg_response_time` double unsigned NOT NULL DEFAULT '0',
  `chat_posts` int(10) unsigned NOT NULL DEFAULT '0',
  `multi` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `invites` int(10) unsigned NOT NULL DEFAULT '0',
  `invites_auto` int(10) unsigned NOT NULL DEFAULT '0',
  `invites_accepted` int(10) unsigned NOT NULL DEFAULT '0',
  `invites_declined` int(10) unsigned NOT NULL DEFAULT '0',
  `device_tablet` int(10) unsigned NOT NULL DEFAULT '0',
  `device_mobile` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`user_id`,`hour`,`group_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_tickets` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `hour` tinyint(2) unsigned NOT NULL DEFAULT '0',
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  `open` int(10) unsigned NOT NULL DEFAULT '0',
  `in_progress` int(10) unsigned NOT NULL DEFAULT '0',
  `pending` int(10) unsigned NOT NULL DEFAULT '0',
  `closed` int(10) unsigned NOT NULL DEFAULT '0',
  `avg_close_time` double unsigned NOT NULL DEFAULT '0',
  `overdue` int(10) unsigned NOT NULL DEFAULT '0',
  `deleted` int(10) unsigned NOT NULL DEFAULT '0',
  `messages` int(10) unsigned NOT NULL DEFAULT '0',
  `responses` int(10) unsigned NOT NULL DEFAULT '0',
  `avg_response_time` double unsigned NOT NULL DEFAULT '0',
  `resolves` int(10) unsigned NOT NULL DEFAULT '0',
  `avg_resolve_time` double unsigned NOT NULL DEFAULT '0',
  `device_tablet` int(10) unsigned NOT NULL DEFAULT '0',
  `device_mobile` int(10) unsigned NOT NULL DEFAULT '0',
  `email_in` int(10) unsigned NOT NULL DEFAULT '0',
  `email_converted` int(10) unsigned NOT NULL DEFAULT '0',
  `email_out` int(10) unsigned NOT NULL DEFAULT '0',
  `facebook_in` int(10) unsigned NOT NULL DEFAULT '0',
  `facebook_out` int(10) unsigned NOT NULL DEFAULT '0',
  `twitter_in` int(10) unsigned NOT NULL DEFAULT '0',
  `twitter_out` int(10) unsigned NOT NULL DEFAULT '0',
  `source_email` int(10) unsigned NOT NULL DEFAULT '0',
  `source_phone` int(10) unsigned NOT NULL DEFAULT '0',
  `source_misc` int(10) unsigned NOT NULL DEFAULT '0',
  `source_chat` int(10) unsigned NOT NULL DEFAULT '0',
  `source_feedback` int(10) unsigned NOT NULL DEFAULT '0',
  `source_facebook` int(10) unsigned NOT NULL DEFAULT '0',
  `source_twitter` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`user_id`,`group_id`,`hour`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_cities` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `city` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`city`),
  KEY `city` (`city`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_countries` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `country` varchar(2) COLLATE utf8_bin NOT NULL DEFAULT '',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`country`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_crawlers` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `crawler` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`crawler`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_domains` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `domain` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`domain`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_durations` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `duration` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`duration`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_goals` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `hour` tinyint(2) unsigned NOT NULL DEFAULT '0',
  `goal` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`hour`,`goal`),
  KEY `target` (`goal`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_events` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `hour` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `event_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`hour`,`event_id`),
  KEY `target` (`event_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_goals_queries` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `goal` int(10) unsigned NOT NULL DEFAULT '0',
  `query` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  `type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`goal`,`query`),
  KEY `target` (`goal`),
  KEY `query` (`query`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_isps` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `isp` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`isp`),
  KEY `isp` (`isp`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_languages` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `language` varchar(5) COLLATE utf8_bin NOT NULL,
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`language`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_pages` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `url` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`url`),
  KEY `url` (`url`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_pages_entrance` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `url` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`url`),
  KEY `url` (`url`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_pages_exit` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `url` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`url`),
  KEY `url` (`url`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_queries` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `query` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  `type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`query`,`type`),
  KEY `query` (`query`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_tags` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `tag` varchar(32) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  `type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`tag`,`type`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_referrers` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `referrer` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`referrer`),
  KEY `referrer` (`referrer`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_regions` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `region` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`region`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_resolutions` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `resolution` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`resolution`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_search_engines` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `domain` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`domain`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_systems` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `system` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`system`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_visitors` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `hour` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `visitors_unique` int(10) unsigned NOT NULL DEFAULT '0',
  `page_impressions` int(10) unsigned NOT NULL DEFAULT '0',
  `visitors_recurring` int(10) unsigned NOT NULL DEFAULT '0',
  `bounces` int(10) unsigned NOT NULL DEFAULT '0',
  `conversions` int(10) unsigned NOT NULL DEFAULT '0',
  `search_engine` int(10) unsigned NOT NULL DEFAULT '0',
  `from_referrer` int(10) unsigned NOT NULL DEFAULT '0',
  `browser_instances` int(10) unsigned NOT NULL DEFAULT '0',
  `js` int(10) unsigned NOT NULL DEFAULT '0',
  `on_chat_page` int(10) unsigned NOT NULL DEFAULT '0',
  `device_tablet` int(10) unsigned NOT NULL DEFAULT '0',
  `device_mobile` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`hour`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->stats_aggs_visits` (
  `year` smallint(5) unsigned NOT NULL DEFAULT '0',
  `month` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `day` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `visits` int(10) unsigned NOT NULL DEFAULT '0',
  `amount` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`year`,`month`,`day`,`visits`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->tickets` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL,
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `target_group_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `hash` varchar(32) COLLATE utf8_bin NOT NULL,
  `channel_type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `sub_channel` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `iso_language` varchar(5) COLLATE utf8_bin NOT NULL DEFAULT '',
  `deleted` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `last_update` int(10) unsigned NOT NULL DEFAULT '0',
  `wait_begin` int(10) NOT NULL DEFAULT '2000000000',
  `channel_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '0',
  `channel_conversation_id` varchar(128) COLLATE utf8_bin NOT NULL DEFAULT '0',
  `channel_unique_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '0',
  `auto_status_time` int(10) unsigned NOT NULL DEFAULT '0',
  `auto_status_status` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `priority` tinyint(1) NOT NULL DEFAULT '2',
  `salt` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `tags` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  KEY `last_update` (`last_update`),
  KEY `deleted` (`deleted`),
  KEY `wait_begin` (`wait_begin`),
  KEY `target_group_id` (`target_group_id`),
  KEY `tags` (`tags`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->ticket_watcher` (
  `ticket_id` int(10) unsigned NOT NULL,
  `operator_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `created` int(10) unsigned NOT NULL,
  PRIMARY KEY (`ticket_id`,`operator_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->ticket_attachments` (
  `res_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `parent_id` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`res_id`, `parent_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->signatures` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `name` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `signature` text COLLATE utf8_bin NOT NULL,
  `operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `default` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `operator_id` (`operator_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->ticket_emails` (
  `email_id` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `mailbox_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `sender_email` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `sender_name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `sender_replyto` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `sender_cc` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `receiver_email` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `edited` int(10) unsigned NOT NULL DEFAULT '0',
  `deleted` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `subject` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `body` LONGTEXT COLLATE utf8mb4_unicode_ci NOT NULL,
  `body_html` LONGTEXT COLLATE utf8mb4_unicode_ci NOT NULL,
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `editor_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`email_id`,`group_id`),
  KEY `mailbox_id` (`mailbox_id`),
  KEY `edited` (`edited`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->mailboxes` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `email` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `exec_operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `username` varchar(128) COLLATE utf8_bin NOT NULL DEFAULT '',
  `password` varchar(128) COLLATE utf8_bin NOT NULL DEFAULT '',
  `type` varchar(16) COLLATE utf8_bin NOT NULL DEFAULT '',
  `host` varchar(128) COLLATE utf8_bin NOT NULL DEFAULT '',
  `port` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `delete` smallint(5) NOT NULL DEFAULT '-1',
  `authentication` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `sender_name` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ssl` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `default` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `last_connect` int(10) unsigned NOT NULL DEFAULT '0',
  `connect_frequency` int(10) unsigned NOT NULL DEFAULT '0',
  `framework` varchar(16) COLLATE utf8_bin NOT NULL DEFAULT 'ZEND',
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->ticket_customs` (
  `ticket_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `message_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `custom_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `value` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`ticket_id`,`message_id`,`custom_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->ticket_editors` (
  `ticket_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `editor_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `status` tinyint(1) unsigned NOT NULL DEFAULT '1',
  `sub_status` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time` int(10) unsigned NOT NULL,
  PRIMARY KEY (`ticket_id`),
  KEY `time` (`time`),
  KEY `status` (`status`),
  KEY `editor_id` (`editor_id`),
  KEY `sub_status` (`sub_status`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->ticket_messages` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL,
  `time` int(11) unsigned NOT NULL,
  `created` int(11) unsigned NOT NULL,
  `ticket_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `text` LONGTEXT COLLATE utf8mb4_unicode_ci NOT NULL,
  `html` LONGTEXT COLLATE utf8mb4_unicode_ci NOT NULL,
  `fullname` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `email` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `email_cc` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `email_bcc` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `company` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  `ip` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `phone` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `call_me_back` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `country` varchar(5) COLLATE utf8_bin NOT NULL DEFAULT '',
  `type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `sender_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `channel_id` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `hash` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `subject` varchar(512) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`),
  KEY `time` (`time`),
  KEY `hash` (`hash`),
  KEY `type` (`type`),
  UNIQUE KEY `channel_id` (`channel_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitors` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `entrance` int(10) unsigned NOT NULL DEFAULT '0',
  `closed` int(10) unsigned NOT NULL DEFAULT '0',
  `edited` int(10) unsigned NOT NULL DEFAULT '0',
  `host` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ip` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `system` int(11) unsigned NOT NULL DEFAULT '0',
  `browser` int(11) unsigned NOT NULL DEFAULT '0',
  `visits` int(11) unsigned NOT NULL DEFAULT '0',
  `visit_id` varchar(7) COLLATE utf8_bin NOT NULL DEFAULT '',
  `visit_latest` tinyint(1) unsigned NOT NULL DEFAULT '1',
  `visit_last` int(10) unsigned NOT NULL DEFAULT '0',
  `resolution` int(11) unsigned NOT NULL DEFAULT '0',
  `language` varchar(5) COLLATE utf8_bin NOT NULL,
  `country` varchar(2) COLLATE utf8_bin NOT NULL DEFAULT '',
  `city` int(10) unsigned NOT NULL DEFAULT '0',
  `region` int(10) unsigned NOT NULL DEFAULT '0',
  `isp` int(10) unsigned NOT NULL DEFAULT '0',
  `timezone` varchar(24) COLLATE utf8_bin NOT NULL DEFAULT '',
  `latitude` double NOT NULL DEFAULT '0',
  `longitude` double NOT NULL DEFAULT '0',
  `geo_result` int(10) unsigned NOT NULL DEFAULT '0',
  `js` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `signature` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `data_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `device` tinyint(1) unsigned NOT NULL DEFAULT '1',
  `ss_stream` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`,`entrance`),
  UNIQUE KEY `visit_id` (`visit_id`),
  KEY `signature` (`signature`),
  KEY `language` (`language`),
  KEY `country` (`country`),
  KEY `city` (`city`),
  KEY `region` (`region`),
  KEY `isp` (`isp`),
  KEY `system` (`system`),
  KEY `id` (`id`),
  KEY `ip` (`ip`),
  KEY `closed` (`closed`),
  KEY `edited` (`edited`),
  KEY `browser` (`browser`),
  KEY `resolution` (`resolution`),
  KEY `visit_latest` (`visit_latest`),
  KEY `timezone` (`timezone`),
  KEY `entrance` (`entrance`),
  KEY `data_id` (`data_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_comments` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `visitor_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `comment` text COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`),
  KEY `visitor_id` (`visitor_id`),
  KEY `created` (`created`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_browsers` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `visitor_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `visit_id` varchar(7) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `last_active` int(10) unsigned NOT NULL DEFAULT '0',
  `closed` int(10) unsigned NOT NULL DEFAULT '0',
  `is_chat` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `query` int(10) unsigned NOT NULL DEFAULT '0',
  `url_entrance` int(10) unsigned NOT NULL DEFAULT '0',
  `url_exit` int(10) unsigned NOT NULL DEFAULT '0',
  `pre_message` mediumtext COLLATE utf8_bin NOT NULL,
  `overlay` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `overlay_container` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `visit_id` (`visit_id`),
  KEY `query` (`query`),
  KEY `last_active` (`last_active`),
  KEY `closed` (`closed`),
  KEY `is_chat` (`is_chat`),
  KEY `created` (`created`),
  KEY `visitor_id` (`visitor_id`),
  KEY `overlay` (`overlay`),
  KEY `overlay_container` (`overlay_container`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_browser_urls` (
  `browser_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `entrance` int(10) unsigned NOT NULL DEFAULT '0',
  `closed` int(10) unsigned NOT NULL DEFAULT '0',
  `referrer` int(10) unsigned NOT NULL DEFAULT '0',
  `url` int(10) unsigned NOT NULL DEFAULT '0',
  `params` text COLLATE utf8_bin NOT NULL,
  `untouched` text COLLATE utf8_bin NOT NULL,
  `title` text COLLATE utf8_bin NOT NULL,
  `ref_untouched` text COLLATE utf8_bin NOT NULL,
  `is_entrance` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `is_exit` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `area_code` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`entrance`,`browser_id`),
  KEY `browser_id` (`browser_id`),
  KEY `referrer` (`referrer`),
  KEY `entrance` (`entrance`),
  KEY `closed` (`closed`),
  KEY `is_entrance` (`is_entrance`),
  KEY `is_exit` (`is_exit`),
  KEY `url` (`url`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_chats` (
  `visitor_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `browser_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `visit_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `chat_id` int(11) unsigned NOT NULL DEFAULT '0',
  `priority` tinyint(1) unsigned NOT NULL DEFAULT '2',
  `call_me_back` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `status` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `typing` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `waiting` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `first_active` int(10) unsigned NOT NULL DEFAULT '0',
  `last_active` int(10) unsigned NOT NULL DEFAULT '0',
  `request_operator` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `request_group` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `allocated` int(11) unsigned NOT NULL DEFAULT '0',
  `archive_created` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `internal_active` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `internal_closed` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `internal_declined` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `external_active` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `external_close` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `exit` int(11) unsigned NOT NULL DEFAULT '0',
  `chat_ticket_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `response_time` int(11) unsigned NOT NULL DEFAULT '0',
  `chat_posts` int(11) unsigned NOT NULL DEFAULT '0',
  `queue_posts` text COLLATE utf8_bin NOT NULL,
  `init_chat_with` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `translation` varchar(16) COLLATE utf8_bin NOT NULL DEFAULT '',
  `history` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `dgc` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `subject` text COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`visitor_id`,`browser_id`,`visit_id`,`chat_id`),
  KEY `chat_id` (`chat_id`),
  KEY `exit` (`exit`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_chat_operators` (
  `chat_id` int(10) unsigned NOT NULL DEFAULT '0',
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL,
  `declined` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `dtime` int(10) unsigned NOT NULL DEFAULT '0',
  `ltime` int(10) unsigned NOT NULL DEFAULT '0',
  `jtime` int(10) unsigned NOT NULL DEFAULT '0',
  `status` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `alloc` tinyint(1) unsigned NOT NULL DEFAULT '1',
  PRIMARY KEY (`user_id`,`chat_id`),
  KEY `chat_id` (`chat_id`),
  KEY `status` (`status`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_browsers` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `browser` varchar(255) COLLATE utf8_bin NOT NULL,
  `type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  UNIQUE KEY `browser` (`browser`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_cities` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `city` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  UNIQUE KEY `city` (`city`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_crawlers` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `crawler` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  UNIQUE KEY `crawler` (`crawler`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_domains` (
  `id` bigint(10) unsigned NOT NULL AUTO_INCREMENT,
  `domain` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `external` tinyint(1) unsigned NOT NULL DEFAULT '1',
  `search` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  UNIQUE KEY `domain` (`domain`),
  KEY `search` (`search`),
  KEY `external` (`external`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_isps` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `isp` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  UNIQUE KEY `isp` (`isp`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_pages` (
  `id` bigint(10) unsigned NOT NULL AUTO_INCREMENT,
  `domain` int(10) unsigned NOT NULL DEFAULT '0',
  `path` int(10) unsigned NOT NULL DEFAULT '0',
  `title` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  UNIQUE KEY `UNIQ` (`domain`,`path`),
  KEY `domain` (`domain`),
  KEY `path` (`path`),
  KEY `title` (`title`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_paths` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `path` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  UNIQUE KEY `path` (`path`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_queries` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `query` varchar(100) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  UNIQUE KEY `query` (`query`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_regions` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `region` varchar(100) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  UNIQUE KEY `region` (`region`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_resolutions` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `resolution` varchar(32) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
  PRIMARY KEY (`id`),
  UNIQUE KEY `resolution` (`resolution`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_systems` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `system` varchar(100) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `system` (`system`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_data_titles` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `title` varchar(100) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `confirmed` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  UNIQUE KEY `title` (`title`),
  KEY `confirmed` (`confirmed`)
) ENGINE=<!--engine-->  DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;



###CREATE TABLE IF NOT EXISTS `<!--prefix-->visitor_goals` (
  `visitor_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `goal_id` int(10) unsigned NOT NULL DEFAULT '0',
  `time` int(10) unsigned NOT NULL DEFAULT '0',
  `first_visit` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `query` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`visitor_id`,`goal_id`),
  KEY `visitor_id` (`visitor_id`),
  KEY `goal_id` (`goal_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->ticket_logs` (
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `time` int(10) unsigned NOT NULL DEFAULT '0',
  `ticket_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `action` smallint(5) unsigned NOT NULL DEFAULT '0',
  `value_old` text COLLATE utf8_bin NOT NULL,
  `value_new` text COLLATE utf8_bin NOT NULL,
  `message_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`created`),
  KEY `time` (`time`),
  KEY `ticket_id` (`ticket_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->ticket_comments` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `time` int(10) unsigned NOT NULL DEFAULT '0',
  `ticket_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `message_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `comment` text COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`),
  KEY `created` (`created`),
  KEY `time` (`time`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 CHECKSUM=0 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->push_messages` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `device_id` varchar(4096) COLLATE utf8_bin NOT NULL DEFAULT '',
  `device_hash` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `device_os` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `chat_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `chat_partner_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `push_key` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `push_value` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  `IP` varchar(64) COLLATE utf8_bin NOT NULL DEFAULT '',
  `sent` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  UNIQUE KEY `IP` (`IP`,`device_hash`),
  UNIQUE KEY `chat_id` (`chat_id`,`device_hash`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->data_updates` (
  `update_tickets` bigint(20) unsigned NOT NULL DEFAULT '0',
  `update_archive` bigint(20) unsigned NOT NULL DEFAULT '0',
  `update_feedbacks` bigint(20) unsigned NOT NULL DEFAULT '0',
  `update_emails` bigint(20) unsigned NOT NULL DEFAULT '0',
  `update_events` bigint(20) unsigned NOT NULL DEFAULT '0',
  `update_vouchers` bigint(20) unsigned NOT NULL DEFAULT '0',
  `update_filters` bigint(20) unsigned NOT NULL DEFAULT '0',
  `update_reports` bigint(20) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`update_tickets`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->data_cache` (
  `key` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `data` longtext COLLATE utf8_bin NOT NULL,
  `time` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`key`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->social_media_channels` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `name` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `page_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `type` varchar(16) COLLATE utf8_bin NOT NULL DEFAULT '',
  `stream_type` int(10) unsigned NOT NULL DEFAULT '0',
  `token` text COLLATE utf8_bin NOT NULL,
  `token_expire` int(10) unsigned NOT NULL DEFAULT '0',
  `last_connect` int(10) unsigned NOT NULL DEFAULT '0',
  `data_since` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `connect_frequency` int(10) unsigned NOT NULL DEFAULT '0',
  `track` text COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->user_data` (
  `id` varchar(32) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `create` int(10) unsigned NOT NULL DEFAULT '0',
  `h_fullname` varchar(254) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `h_email` varchar(254) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `h_company` varchar(254) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `h_phone` varchar(254) CHARACTER SET utf8 COLLATE utf8_bin NOT NULL DEFAULT '',
  `h_customs` text CHARACTER SET utf8 COLLATE utf8_bin NOT NULL,
  `h_text` text CHARACTER SET utf8 COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->feedbacks` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `chat_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ticket_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `resource_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `user_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `group_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `data_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `ip_hash` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->feedback_criteria` (
  `fid` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `cid` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `value` varchar(512) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`fid`,`cid`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->feedback_criteria_config` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `name` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `title` varchar(128) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->codes` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `created` int(10) unsigned NOT NULL DEFAULT '0',
  `name` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `code` longtext COLLATE utf8_bin NOT NULL,
  `element` longtext COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->knowledgebase_queries` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time` int(10) unsigned NOT NULL DEFAULT '0',
  `query` int(10) unsigned NOT NULL DEFAULT '0',
  `ip_hash` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->knowledgebase_views` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time` int(10) unsigned NOT NULL DEFAULT '0',
  `res_id` varchar(255) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->ticket_subs` (
  `id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `type` tinyint(1) unsigned NOT NULL DEFAULT '0',
  `parent_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  PRIMARY KEY (`id`,`type`,`parent_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###CREATE TABLE IF NOT EXISTS `<!--prefix-->operator_backups` (
  `backup_id` int(10) unsigned NOT NULL DEFAULT '0',
  `operator_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `data_id` varchar(32) COLLATE utf8_bin NOT NULL DEFAULT '',
  `time` int(10) unsigned NOT NULL DEFAULT '0',
  `data` longtext COLLATE utf8_bin NOT NULL,
  PRIMARY KEY (`operator_id`,`data_id`)
) ENGINE=<!--engine--> DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;


###TRUNCATE `<!--prefix-->info`;

###INSERT INTO `<!--prefix-->info` (`version` ,`chat_id` ,`ticket_id`, `gtspan`) VALUES ('<!--version-->', '11700', '11700', '0');

###INSERT INTO `<!--prefix-->feedback_criteria_config` (`id`, `type`, `name`, `title`) VALUES
('d0', 0, 'Knowledge', '<!--lang_client_feedback_knowledge-->'),
('d1', 0, 'Friendliness', '<!--lang_client_feedback_friendliness-->'),
('d2', 0, 'Responsiveness', '<!--lang_client_feedback_responsiveness-->'),
('d3', 0, 'Overall', '<!--lang_client_feedback_overall-->'),
('d4', 1, 'Comment', '<!--lang_client_feedback_comment-->');

###INSERT INTO `<!--prefix-->roles` (`id` ,`name` ,`description`, `permissions`) VALUES ('admin_permission', 'Administration', 'Full permission', '2220222111111210102100211111111100102111111011133011111111111');